4 Messages
Property damage
I need to file a property damage claim. After spending a great deal of time on the phone, I have spoken to representatives and have been given a claim number but no one has reached out to me to investigate anything. I have a $9000 bill that I need to get reimbursed.
EG
Expert
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117.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.2K Messages
2 years ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_2l09v4
4 Messages
2 years ago
I was told that I would receive some communication regarding this matter by 2/29 and I have heard nothing.
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