Visitor
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2 Messages
Property Damage
Comcast installed new service in our subdivision around March 2021. I had a landscape timbers and a sprinkler head where the box was going. The contracting company was Southeast Utilities. They ripped up my timbers and looks like they tried to manually push away the sprinkler lead. It’s now cracked and very crooked. HOA had a complaints box as there were a lot of issues. The bigger ones got fixed. I contacted Comcast 14 times since April 2nd and they keep saying someone will come out to fix it. The contractor calls 6 months later to say he received the request in April but was busy/forgot. I stopped receiving replies from the Comcast liaison until I stated I’m waiting for repairs before switching my service to Comcast. That got their attention but my property is still the same. Terrible follow through.
XfinityBrie
Administrator
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672 Messages
4 years ago
Hi @Medallion12
Thank you for connecting with us here on the Xfinity Support Forums and sharing your experience so far. I'm sorry to hear it has been far from the greatest, and I'd like the chance to help out. If you have a damages case open already with our Executive Teams, we can reach out and request updates and a more concrete timeline for repairs to your yard.
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