Visitor
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1 Message
Property damage when XFINITY lines buried
My yard was destroyed when the xfinity cable was buried. I called and a representative set up for the people to come back 2 days later. I wasted 4 hours of my day waiting for them and they never showed. I need to file a formal property damage complaint and have the situation addressed immediately. There are ruts all over the yard and the straw over the seed was destroyed.
XfinityRichard
Official Employee
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3.5K Messages
4 days ago
Hi there @user_wor5xy , I am very sorry to hear about the damage to your yard and the missed follow-up appointment. I can certainly understand how frustrating it must be to take time out of your day waiting for a crew that never arrives, especially after your property was impacted. I'd be happy to look further into your concerns and help review options for addressing the property damage. Please send us a Direct Message with your full name, service address. We appreciate you bringing this to our attention and want to ensure your concerns are properly addressed. 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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