Property damage. Waterline broken after contractors installed lines

@Dannicag

Thanks for reaching out to us as a customer and myself I would not be happy if my water line was damaged due to underground work.

Generally, in a situation like this you would want to get the repairs completed and save the receipt and submit to Xfinity as a damage complaint ticket for reimbursement.

But if you go ahead and send me a direct message including your first and last name and complete service address, we can get that ticket open for the damage was done,  which would assign an agent to that ticket that would reach out to you and go over the next steps with you.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hey there, @Dannicag! We haven't seen a response to our last Direct Message from a few days ago, and we're still working on things. So I just wanted to tag you here and let you know we've further escalated your concern since the previously submitted ticket is still open. We plan to follow up with you directly (via DM) as soon as we have more to share. Thank you so much for your continued patience!