@user_8ga9nq Hello and thank you for reaching out. We are more than happy to assist you with getting a ticket created to address any concerns of damage. Please send us a DM to Xfinity Support with your full name, address, and more details regarding the damage, as well as any photos if you have them.
To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityBillie
Official Employee
•
4.5K Messages
2 months ago
@user_8ga9nq Hello and thank you for reaching out. We are more than happy to assist you with getting a ticket created to address any concerns of damage. Please send us a DM to Xfinity Support with your full name, address, and more details regarding the damage, as well as any photos if you have them.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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