Visitor
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1 Message
Property damage from xfinity subcontractor
A subcontractor, Netvision, accessed our property to bury a cable in a right of way for a neighbor. While on our property they broke a landscape light, broke a sprinkler head and left the landscaped area disturbed. We contacted them and they repaired the sprinkler and both verbally and via email said they were mailing a check for the cost of the light. However it has been months and I haven’t received the check and they haven’t responded to follow up emails.
CCMichelle
Problem Solver
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788 Messages
2 years ago
Thanks for taking the time to reach out to us regarding the damage to your sprinkler and landscape light. I would be happy to assist you in getting a damage claim in place. Can you please reach out to us via direct message with your first and last name, name on the account if different and service address?
To send a "Direct Message" to Xfinity Support:
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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