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user_50zcqu
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Thursday, August 20th, 2026 8:06 PM

Property damage from fiber installation

Good afternoon, I have quite a bit of damage in my yard following fiber installation in my front yard in Decatur, Illinois. The crews have been working in my neighborhood for several weeks and have left approximately 150 feet of large ruts in my yard, along with large holes/ divets from the equipment being used. Additionally, with the work that was done, the boundary wire for my robot lawnmower has been damaged and now it will not run until the wire is repaired. I have taken photos of the damage and would like to have this resolved as soon as possible. What steps do I need to take to open a claim and get your contractor back out here to get this damage repaired as soon as possible?

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3 hours ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

3 hours ago

Good afternoon, and thank you for reaching out on our Community Forums regarding your damage complaint. We appreciate you bringing this matter to our attention.
 

I understand that you stated your yard was damaged following a fiber installation project in your neighborhood, and I'm sorry to hear about the inconvenience this has caused.

 

We'd be happy to get a ticket submitted so your complaint can be reviewed and investigated further. To get started, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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