Visitor
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Property Damage Complaint: Subcontractor Digging Causing Yard Flooding
Recent road work on the road bordering my property has created flooding along the entire southern edge of my home, I believe. There was about 0.56" of rain over the last 12 hours, this is an average rain amount but the 1st time i noticed since the road work, and the water in my backyard was up to my ankles! We have had much more rain in a shorter time period and never experienced this before, though this was before the road work that created a depression in the road that forces water directly in to the southern border of my home.
XfinityJustinC
Official Employee
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2.7K Messages
2 days ago
Hello, @user_sknngl thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and understand wanting to get the damage concern resolved. I appreciate your time working with me, and for the information you've provided as it's really helpful, our next step would be for me to get a damage claim opened to have the backyard flooding concern addressed.
Please follow up at your convenience, and due to me needing to gather some information that we won't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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