Visitor
•
1 Message
Property Damage Claim
Hello,On September 23 2026, direct Xfinity employees were doing work on my property and severed my private lawn sprinkler/irrigation lines while digging. I have verified that these were direct employees, not third-party contractors.I need an official corporate representative to help me immediately open an escalated property damage ticket so this can be routed to the local Construction Supervisor or Market Operations Manager. I need to get a damage ticket number (ECM/ERM) and begin the claim process for repairs. Please let me know how to send you my account details via Direct Message. I live in Florida and we are exiting the wet season, so time is of the essence to get my irrigation system back online. Thank you.
XfinityRichard
Official Employee
•
3.8K Messages
4 days ago
Thank you for bringing this to our attention @user_spjsw4 , and I'm very sorry to hear about the damage to your irrigation system. Please send us a DM with your full first and last name and full service address so we can review the situation further. Once we receive that information, we'll work with you to ensure the appropriate property damage escalation is documented and routed to the correct team for review.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0