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user_vn9p72
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09/30/2026 4:27 PM

Property Damage claim

I filed a claim in April 2026 due a  technician damaging a television during a required installation. It is now September, and 5 months later, I have received no assistance with the claim I filed, despite repeatedly calling Xfinity customer service. How do I escalate this issue beyond the customer service department I reach when calling 1-800-xfinity? This is truly poor customer service, especially when customers have been with a company for as long as I have.

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5 hours ago

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XfinityAdrienne

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2.4K Messages

5 hours ago

Hey there, @user_vn9p72! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the property claim, it certainly is not what we want for our customers. I would be more than happy to look into the details on our end. Can you please send us a DM? 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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