Visitor
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1 Message
Property damage claim
I need to open a property damage/restoration claim. Comcast/Xfinity or its contractor recently performed underground cable installation through my property in East Lampeter Township, Lancaster, PA. Heavy equipment left significant tire ruts and disturbed/compacted soil in my lawn. The contractor subsequently put down grass seed and straw but did not grade, rake, loosen, or otherwise prepare the damaged soil. Seed is currently lying on top of compacted soil and in the equipment tracks.I have photographs documenting the condition of the property. I am requesting that a property damage ticket be opened and that the affected areas be properly restored to their pre-construction condition. Please provide me with the claim/ticket number and information about who will be handling the restoration.
XfinityRichard
Official Employee
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3.6K Messages
1 day ago
Good morning @eckerts14 , and thank you for reaching out. I'm sorry to hear about the damage to your property. To assist further and open the appropriate ticket, please send us a direct message with your full first and last name and your complete service address. We look forward to helping get this resolved.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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