Visitor
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1 Message
Property Damage Claim
Incident happened on June 2,2026 . A tractor trailer hit a low lying Xfinity line (below 12’ 6”) and pulled telephone pole down causing the electric line connected to my house to be pulled off the siding . The metal casing needs replaced and reclipped to siding.
My service address is [Edited: "Personal Information"]
XfinityRichard
Official Employee
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3.3K Messages
8 hours ago
Good Morning, @user_0cqcr4 I’m so sorry this happened, that sounds incredibly stressful and frustrating to deal with, especially with the damage to your home and everything it’s caused since June 2. I can understand how concerning it must be to have the line pulled down and your electric connection affected like that. This definitely isn’t the experience we want for you. Please send us a DM with your full first and last name along with your full service address, so we can get an escalated ticket opened, help get this addressed, and make sure the situation is handled properly for you.
To do so, click on the chat icon located at the top right of this forum's page.
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• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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