property damage claim

i’ve made numerous attempts to contact Xfinity but I always get the runaround. I did finally reach somebody to put in a claim on January 6 ticket number [Edited: "Personal Information"]

we are now at January 15 and nothing has been done even though the email said they would contact me within one business day

this is putting a financial burden on myself since I paid for things to get fixed. I need to be reimbursed.

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XfinitySara

Official Employee

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2.2K Messages

3 hours ago

Hey there, @user_4zml8u. Thank you for creating this post within our community forum so that our Digital Care Team can take a closer look! It would be my pleasure to check the status of your ticket and help escalate things further however necessary. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Customer Service

user_4zml8u

property damage claim

XfinitySara

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