Visitor

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1 Message

Tuesday, December 16th, 2025 2:08 PM

Property damage claim

I need to submit a property damage claim.  How do I do that?

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Official Employee

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1.8K Messages

4 days ago

Hey bryan2384! You came to the perfect place for help with submitting a damage claim. I know it can be difficult to deal with and manage issues like this, but my team will help out. We can submit the request to our claims team, and we will follow up with you from there to help make sure everything is taken care of. 

Please send us a direct message with your name and service address. I will also need your best contact phone number and email address and I will gather any other details from you to send to the team. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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