Visitor
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2 Messages
Property damage claim
Several items were damaged as a result of a power surge that came through our home from a temporary cable Comcast put down when a contractor dug up and cut our cable main. Our cable to the house was not grounded by Comcast and as a result the surge damaged 2 TV's ,2 roku's,our garage door openers, a circuit breaker,our modem, the control box to our furnace and AC unit.
XfinityAmandaB
Official Employee
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3.2K Messages
4 years ago
@user_43dbb5 Thank you so much for your post about these devices being damaged. This is not at all the experience we want any customer to have so thank you so much for reaching out for help! We would love to make sure this gets looked into for you! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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user_43dbb5
Visitor
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2 Messages
4 years ago
I love how Xfinity cannot own up to their mistake! Not only did you cost me a few thousand dollars in damaged items, but you won't accept the responsibility that is yours! Also at the time of the incident we had to wait a long time for a technician to come out to fix the issue!! I have been with you for a long time and I see how you treat long time customers. I have provided you with photos documenting my ungrounded service but you just close the ticket and say too bad for me because it is now fixed?? Unacceptable
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