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JWeitz56
1st Topic

Regular Visitor

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1 Message

Tuesday, October 13th, 2020 7:00 AM

Closed

Property Damage Claim

I need to speak with someone regarding a property damage claim. Comcast machinery used to bury a new cable line crushed a sprinkler box and pipe, causing damage to the sprinkler system that needed replacement. I have invoice as well as photographs documenting. Can you please contact me at your earliest convenience. Thank you

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Updated 

4 years ago

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Expert

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31.9K Messages

5 years ago

@JWeitz56 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, JWeitz56. So sorry to hear about the situation with your sprinklers. We want to help! Really appreciate you being prepared with the photos and invoice. Please send me a PM with your first and last name and we can assist you along in our damage claim process. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

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mikeyman66

Visitor

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1 Message

I also have a huge property damage claim that needs attention in Miramar, Florida 33029. Please provide leadership contact information.

4 years ago

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XfinityThomasC

Official Employee

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2.7K Messages

Hello@mikeyman66 and thank you! I really appreciate you being a member of the Comcast Family! Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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keevs

Visitor

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2 Messages

I, too, have filed a personal property damage claim (subcontractors got the torpedo stuck in the water main) and have yet to be contacted. Unfortunately, this damage does not only affect me, but has affected over 10 residents (4 of which experienced extensive, ongoing damage). Several parties, including the builders of the subdivision have attempted to reach out and are shut down. 

Please get me in contact with a manager and not a regular customer care representative, as that has been fruitless over the past few weeks. Thank you!

4 years ago

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user_09719f

Visitor

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1 Message

4 years ago

Comcast was replacing cable lines and damaged the electrical line to my irrigation pump. Who do I contact to have this repaired?

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XfinityAnthonyT

Official Employee

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1K Messages

Hey there, I am sorry to hear this happened. I can get the ball rolling on this for you. Please send me a peer to peer message to get started.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_0137b7

Visitor

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4 Messages

I have been trying to get Xfinity to repair lawn damage from a trenching machine in April. I have called 2 dozen times, used the useless online chat assistant weekly. nothing is happening and i am about done with this. i paid out of pocket for the repairs and was told in May i would be reimbursed in full. HAHA. I fell for it. 

4 years ago

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CCKorie

Problem Solver

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1.1K Messages

Good afternoon, @user_0137b7. I am sorry for this experience, and the time it has taken to get resolved. I'd be more than happy to help look further into this, and the tickets submitted and see where we are at in the process. Can you send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

4 years ago

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