Visitor
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1 Message
Property Damage Claim – TV Failure During Xfinity Network Work
I need assistance opening a property damage claim. Our previously functioning TV suddenly stopped working properly during documented Xfinity network issues while technicians were actively working on the underground Xfinity equipment directly in front of our home. I have timestamped Ring footage, Xfinity service notifications, and photos/videos documenting the TV failure. Please let me know how to proceed with opening a claim.
XfinityThomasA
Official Employee
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3.9K Messages
14 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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