Visitor
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1 Message
Property Damage Claim - getting the run around
We have tried contacting comcast support several times due to damage to our sewer pipe when a new line was installed to our neighbors house and they had to drill under our property and driveway to install it. In the process they drilled through our sewer line and now we have a large outstanding bill because of the damage that had to be repaired. We have called several times, spent HOURS on the phone, only to be transferred from one person to the next with reassurances they will be able to help or “someone will contact next week.” This was over 3 weeks ago and we have never received a call nor made any progress in this claim. I have no idea what else to do to get this matter resolved.
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_108139 Thank you for reaching out and bringing this to our attention. I can understand how frustrating this would be.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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user_9c90be
Visitor
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1 Message
2 years ago
Comcast drilled cable onto my siding without permission. The cable is supposed to be buried underground not screwed to the house. Now there’s about 15 holes in my new siding. I’ve called several times about this matter only to be lied to that someone will come tomorrow to resolve this. Nobody ever comes! Very very unprofessional business.
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