Visitor
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1 Message
Property Damage Claim – Downed Xfinity Cable.
On November 6, an overhead Xfinity cable was hanging into the roadway before being struck by a passing vehicle. The impact snapped the cable and damaged the fascia and hardwired exterior floodlight on my home. Our internet service is also out.
I have a technician scheduled for November 9, but I need to open a formal property damage claim and have the damage documented before repairs begin.
Could an Xfinity representative please assist me with opening a claim and provide instructions for submitting photographs and supporting documentation privately?
XfinityEricB
Official Employee
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3.8K Messages
4 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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