TREKKER1701A's profile

Visitor

 • 

3 Messages

Friday, September 13th, 2024 7:24 PM

Property damage caused by comcast tapping into the power comapnies neutral wire coming into my house

 Comcast came out for service because internet was degrading over time.  Comcast tech said there was power on the cable coax and i needed an electrician as the comcast truck drove away  all the surge suppressors in my house fried and threw many of the breakers on my breaker box. After the power company fixed the neutral wire they informed me they were denying my claim for electrical damage because the neutral failed due to comcast tapping into the power companies neutral wire for a ground. The neutral wire is not for grounding its for voltage regulation going through your breaker box.  Every circuit board in both my a/c units were fried my washer and dryer were fried  I have had 4000 + dollars in electrical and a/c  repair due to this. I need to make a claim and would appreciate contact.

Accepted Solution

Official Employee

 • 

1.4K Messages

2 months ago

@TREKKER1701A

 

Thanks for reaching out as a homeowner and a customer myself I would not be happy if my property was damaged due to faulty wiring from a provider,  let's get  this resolved for you please go ahead and send me a direct message

 

To send a direct message:

Click "Sign In" if necessary.

Click the "Direct Message" icon in the upper right - it looks like a chat bubble

Click the "New message" (pencil and paper) icon just to the right of Conversations

Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Visitor

 • 

3 Messages

I did as you asked  sent the message now just waiting for a reply from support

Visitor

 • 

3 Messages

This situation was completely resolved  to my satisfaction I continue to be a satisfied xfinity customer.

Official Employee

 • 

1.7K Messages

Thank you for your feedback and letting us know, @TREKKER1701A

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here