Visitor
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3 Messages
Property Damage Caused by Comcast During Cable Work
My sump pump discharge line was damaged during Comcast’s cable work on my property. This damage has been confirmed by a licensed contractor, Armando’s Landscape Services Inc., after reviewing video footage and his inspection.
I need to open a formal damage claim with Comcast for reimbursement. I have photo/video proof and the contractor's written confirmation.
Please advise on how to proceed or connect me with the damage claims department directly. I am also sending a DM to Xfinity Support with my contact details.
XfinityDena
Official Employee
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3.8K Messages
3 months ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! @user_ylud5a
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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