litlqtpi2's profile
litlqtpi2
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24 Messages

Wed, Feb 17, 2021 7:00 AM

Property Damage and Underground Wires Damaged/Exposed

Yesterday, Tuesday February 16, 2021 my internet service went out around 3:30 PM Eastern Time. I noticed a Comcast truck in my yard. I spoke to them about my outage, they told me it wasn't them and left within a few minutes. I called Xfinity to report an outage and a truck showed up in less than 30 minutes. This truck had a trailer attached, but during the repair time there were 3 trucks here, 2 with trailers and one without. They severly damaged my yard on both sides and knocked over a utiity cover (which is gone) and the underground wires are bent over and exposed. All this damage happened between 3:30-5:30 PM Eastern Time.

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Official Employee

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155 Messages

3 m ago

Good morning, @litlqtpi2. Thank you for taking the time to reach out to us through our forums. I would be furious if my yard was damaged the way yours was. I can understand your frustration, and would love to help look further into this and the exposed wires. Can you please send me a PM with your name and full address? 

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.

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