Got it. Thank you for that clarifying user_wemunc. Did you try getting the information from the Xfinity App? Loss of service info is available there at any time.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Ok, I will work to get that info for you. Since we would need it to go directly to you, we will need to get your account info. We want to keep that private, so if you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click the "New message" (pencil and paper) icon. In the "To:" line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeffB
Official Employee
•
106 Messages
2 hours ago
Hello user_wemunc, welcome to our Xfinity Community forums. We're happy to help you. May I ask for a bit more information, or how we can help you?
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