Visitor

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1 Message

Saturday, August 29th, 2026 1:20 AM

Proof of residency for spouse

Was told to come here to get spouses name on the billing statement so she has a proof of residency.

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Official Employee

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913 Messages

16 hours ago

Hi user_y6p159, thanks for reaching out here on the community forums! We can absolutely take steps to have your spouse added to your billing statement. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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