4 Messages
Proof of outage
I need to access a list of recent outages in my area over the last month so that I can provide proof of these outages. The information is not in the status center. I have also already chatted with a customer service agent who was unable to find a list of recent outages. How can I see a list of previous outages?
EG
Expert
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107.7K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcos
Official Employee
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2K Messages
6 months ago
Hello haleymht, thank you for visiting our Forum for help with your service interruption history. There isn't a way for you to access a full list of past interruptions, and I don't have a way to send you a list. However, I can review your account and look for past interruptions. We also have a feature you could enable to be proactively notified via text whenever a known service interruption is active. This Link can guide you through the steps. What time frame were you looking to get details on?
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