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haleymht
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4 Messages

Wednesday, June 19th, 2024 9:46 PM

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Proof of outage

I need to access a list of recent outages in my area over the last month so that I can provide proof of these outages. The information is not in the status center. I have also already chatted with a customer service agent who was unable to find a list of recent outages. How can I see a list of previous outages?

Question

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Updated 

7 months ago

581

2

EG

Expert

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111.5K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcos

Official Employee

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2.4K Messages

1 year ago

Hello haleymht, thank you for visiting our Forum for help with your service interruption history. There isn't a way for you to access a full list of past interruptions, and I don't have a way to send you a list. However, I can review your account and look for past interruptions. We also have a feature you could enable to be proactively notified via text whenever a known service interruption is active. This Link can guide you through the steps. What time frame were you looking to get details on? 

 

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haleymht

4 Messages

@XfinityMarcos​ Hi! yes can you please review my account and list the past interruptions? I need the history for 

May and June

1 year ago

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XfinityMarcos

Official Employee

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2.4K Messages

 

haleymht, I can definitely provide that information in a directe message. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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haleymht

4 Messages

@XfinityMarcos​ I just sent a DM 5 minutes ago. How long does it usually take to see a reply?

1 year ago

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user_gual00

2 Messages

I am having the same issue. Can I also get help with this? 

This reply has been converted into a post

7 months ago

user_gual00

2 Messages

I thought @XfinityMarcos​ was so helpful. Im hoping I can also get this help. Thank you. J

7 months ago

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