Proof of outage

I need to access a list of recent outages in my area over the last month so that I can provide proof of these outages. The information is not in the status center. I have also already chatted with a customer service agent who was unable to find a list of recent outages. How can I see a list of previous outages?

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EG

Expert

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107.6K Messages

6 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcos

Official Employee

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2K Messages

6 months ago

Hello haleymht, thank you for visiting our Forum for help with your service interruption history. There isn't a way for you to access a full list of past interruptions, and I don't have a way to send you a list. However, I can review your account and look for past interruptions. We also have a feature you could enable to be proactively notified via text whenever a known service interruption is active. This Link can guide you through the steps. What time frame were you looking to get details on?

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H

haleymht

4 Messages

@XfinityMarcos Hi! yes can you please review my account and list the past interruptions? I need the history for

May and June

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6 months ago

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XfinityMarcos

Official Employee

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2K Messages

haleymht, I can definitely provide that information in a directe message. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 months ago

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H

haleymht

4 Messages

@XfinityMarcos I just sent a DM 5 minutes ago. How long does it usually take to see a reply?

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6 months ago

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U

user_gual00

2 Messages

I am having the same issue. Can I also get help with this?

This reply has been converted into a post

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24 days ago

U

user_gual00

2 Messages

I thought @XfinityMarcos was so helpful. Im hoping I can also get this help. Thank you. J

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24 days ago

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Customer Service

haleymht

Proof of outage

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