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user_i5e3vv
1st Topic

3 Messages

Friday, July 12th, 2024 1:32 AM

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Proof of new address

The agent told me that I need to provide proof of my new address since I will be transferring the Xfinity service to my new address. However, I don't have a solid proof yet (like utility bill and such) so I was wondering if I could attach a cost sheet that shows the costs and my name with the new address. Also, the link that the agent sent me for attaching the proof of the new address expired and I was supposed to attach it within 48-72 hours after yesterday. I tried contacting the customer service line/chat but it keeps telling me that no one could support me due to the outage in my area. 

Question

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Updated 

11 months ago

71

2

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XfinityRichard

Official Employee

 • 

2.1K Messages

1 year ago

Hi there, @user_i5e3vv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding not being able to provide the proper documents to show that you live at the current address. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

1

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user_i5e3vv

3 Messages

@XfinityRichard​ I sent you a direct message.

1 year ago

0

XfinityAmandaB

Official Employee

 • 

2.3K Messages

11 months ago

 

user_i5e3vv I am so glad we had the chance to help with getting you all set up at your new address! Thank you again!

 

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