3 Messages

Tuesday, April 21st, 2026 2:37 AM

Promotions

I went to get the new Samsung s26 ultra and their banner litterly says open new or existing line and get line on us for free for a year that was first, second was getting 1100 off the phone with acceptable trade in. When I got my first s26ultra I only paid 107$ today when I added second line I paid 196$ which absolutely makes no sense. Im done with xfinity I've been platinum member I'm switching to T mobile.

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

3 hours ago

Thanks for meeting us here in our community, @user_q0ad92, about your promotional pricing. We're happy to look into this further with you. Please send us your full name and complete service address by Direct Message. We look forward to hearing from you.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

(edited)

forum icon

New to the Community?

Start Here