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user_6cr2h7
1st Topic

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2 Messages

Wednesday, July 2nd, 2025 9:45 PM

Promotions

I’m very upset I was told I would have certain promotions when the sales agent came knocking at my door. I’ve switch over my mobile expecting a bundle deal and the 12 year on us deal. I was even told if I kept the service for 90 days I would get $200 gift card. The services are great but I don’t like being lied to. Now it’s if you add an additional line you will get the 12 months on us and then 100 gift card that other promotion doesn’t exist. 

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Updated 

2 days ago

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EG

Expert

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111.5K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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1.6K Messages

2 days ago

user_6cr2h7 thank you for using the Xfinity Community Forums page to let us know about your promotion concerns. We certainly want to ensure any promised promotional offers are upheld for you. About how long ago did you originally agree to this offer?

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user_6cr2h7

Visitor

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2 Messages

I just switched in June and I’ve called about and talked to different people about it . 

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2 days ago

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XfinityMarcus

Official Employee

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1.6K Messages

user_6cr2h7 Well, let's see what we can do to get this corrected on our end for you. Please send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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2 days ago

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