Hello, @user_dv89cf thank you for reaching out over Xfinity Forums and creating a post. You've contacted the right place for assistance, and I'd like to help with the gift card concern. The Visa gift cards do have a retention period where service needs to be active for a set amount of time, which is typically around 90 days before they are sent out: https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers
We also have this great site where you can check the status of the card: https://www.xfinityincentivetracker.com/track
- Do you see any gift card info when visiting the incentive tracker? - How long has your service been active?
XfinityJustinC
Official Employee
•
1.3K Messages
2 days ago
Hello, @user_dv89cf thank you for reaching out over Xfinity Forums and creating a post. You've contacted the right place for assistance, and I'd like to help with the gift card concern. The Visa gift cards do have a retention period where service needs to be active for a set amount of time, which is typically around 90 days before they are sent out: https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers
We also have this great site where you can check the status of the card: https://www.xfinityincentivetracker.com/track
- Do you see any gift card info when visiting the incentive tracker?
- How long has your service been active?
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