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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Greetings @user_7c7f97, I hope you've had a great start to your weekend. Thanks for being a part of our Xfinity Community Forum. I know how important it is to maintain a healthy budget for your household, you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Thanks again @user_7c7f97 for reaching out. It was a pleasure assisting you. We truly appreciate you being a part of Xfinity. 

Don’t forget to check out Xfinity Rewards, take advantage of being a loyal customer and enjoy the perks: https://www.xfinity.com/rewards.

Have an awesome rest of your weekend.