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user_21da14
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Tuesday, October 10th, 2023 8:52 PM

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Promotions for Existing Customers

Hello- I'm an existing customer with a contract that's expiring soon. I would like to continue what I have with my current plan, however, if the price goes up any higher, I'll have to cancel. Can you please help me find an offer to meet or hopefully beat what I'm currently paying? Thanks in advance.

Question

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Updated 

1 year ago

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XfinityShawn

Official Employee

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1K Messages

1 year ago

@user_21da14 Our team can definitely look into available promotions to help lower your bill. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Chrissy15221

Contributor

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152 Messages

1 year ago

Xfinity Shawn 

I would like to lower my $ 300.00 bill too  !  (16 years customer) .

Would you post publicly so that folks with similar questions may benefit from the conversation ?

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XfinityAmandaB

Official Employee

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1.6K Messages

@Chrissy15221 We do need to gather personal information and our discussion may also contain account-specific information for those reasons we typically help with these types of changes/questions in private as we do take our customer's account/information security seriously. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Chrissy15221

Contributor

 • 

152 Messages

1 year ago

If you take account information seriously , why do you have a nonexistent email address in my profile  ?  

I shouldn't have to sign in to this forum to check for email messages from other users … I don't need to do it this way for the Apple Support Communities , the responses go to the 

inbox at my current email address .

☹️

Can I find a deal on the regular Xfinity website ? 

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XfinityAmandaB

Official Employee

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1.6K Messages

@Chrissy15221 I do apologize, but I would not be able to help with your email issue or your promotion options without getting you into private. Once we have completed our conversation feel free to share the solutions publicly. Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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