Visitor
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4 Messages
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
Visitor
•
4 Messages
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
XfinityJulie
Official Employee
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24 Messages
2 hours ago
Good morning @user_qmd0i1 thanks for joining us here at the Xfinity Forum. You have reached the right person and I can help get the answer that you need.
That must be frustrating, that happened to me before as well, but it was a quick fix!
You mention it is a promotional Mastercard:
-Are you getting the "blocked" error in the My Card Wallet app or have you also tried to make a purchase elsewhere?
-How long ago did you receive the Mastercard?
Thank you, this will be helpful to get started.
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