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Promotional Mastercard Not Working
I have received and redeemed a promotional Mastercard gift card from an internet offer not too long ago. The Incentive Tracker says that the card was emailed and has a balance of $100, but whenever I tried to use the card, it would get rejected everywhere. I tried using it through Apple Pay, PayPal, and the card numbers directly.
XfinityEmilyB
Official Employee
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1.9K Messages
3 months ago
@user_28472 Welcome to our community forum! I'd be frustrated if I got a gift card that kept getting rejected, so I'd like to investigate this further with you. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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user_1zolb6
8 Messages
2 months ago
I also received a promotional mastercard for $200 and have tried it in multiple places where I know mastercard debit cards are accepted (I have an actual debit mastercard as well). It is being rejected EVERYWHERE, no matter the amount. I tried and verified everything I can think of and when calling the customer service number on the card there's NO HELP. It's a never ending phone tree.
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