Visitor
•
1 Message
Promotional Mastercard Declined everywhere
I have a promotional card that I recieved a month ago. It does not expire until 2026, yet it is declined every time, I have been able to log into the portal, I have also been able to add it to apple wallet. When I call the customer service department, it is a 30+ minute wait which stays the same amount of time, so it never gets closer to someone picking up the phone.
Can someone assist me with this, reissue the card, change the card number etc?
XfinityLinda
Official Employee
•
2.2K Messages
2 months ago
Oh, no. Sorry to hear about the trouble with the promotional gift card, @user_q4r8zp. Thanks for meeting us here. We can help get a new one reissued. If we may assist, please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
2
0
user_pe4rp2
Visitor
•
2 Messages
3 hours ago
It feels a lot like fraud that xfinity keeps issuing cards that don't work.
1
0