Visitor
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1 Message
promotional discount
I signed up for a no contract internet only plan when I added xfinity to my home in 2023. I made sure it was not promotional and was a flat rate. On my newest bill, there is language saying I had been receiving a 24 month promotional discount and a portion will end on 7/31/2025 and the remainder will end on 7/31/2026. As this was not a promotional plan, I would like this language removed and my rate to be reset back to what I signed up for. We will have access to local fiber internet at my address shortly and I plan to switch unless a more competitive rate is offered by xfinity.
Thank you.
EG
Expert
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112.4K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.7K Messages
8 days ago
Hello, @user_djvuzz Many of our customers have a discount promotion that is non-contract for 12 to 24 months.To review if you have a contract with Comcast, follow these steps:
This will display a list of your legal documents, including your contract. For further assistance, you can visit the Online Support Center or use the Xfinity app for real-time support.
For more details see: https://www.xfinity.com/support/articles/my-account-find-contract
With your discount expiring I would be happy to go over some new promotions. You may be elegible for one of our 5 year deals.
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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