Visitor
•
1 Message
Promotional deal
Any promotional offers to get the real fast internet speed you promised me a long time ago for a reasonable price lock fee as advertised?
[Edited: "Personal Information"]
Visitor
•
1 Message
Any promotional offers to get the real fast internet speed you promised me a long time ago for a reasonable price lock fee as advertised?
[Edited: "Personal Information"]
XfinityChristy
Official Employee
•
2.8K Messages
4 hours ago
Good morning! Thank you for reaching out to our Community Forums team. I completely understand wanting fast, reliable internet at a price that fits your budget. I’d be happy to take a closer look at your account and see what promotional options or price‑locked offers may be available for you at this time. When you get a chance, please send a Direct Message with your full name and service address, and we’ll take it from there.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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