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Sunday, October 13th, 2024 6:22 PM
I need help activating a promotional case I received long time ago
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Official Employee
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968 Messages
5 days ago
Hello, @user_pf0gsi! I hope you are having a great day. How long ago did you receive the prepaid card? As per the FAQ's I linked below, prepaid cards expire 6 months after being issued. After that 6 month period, any unused funds are forfeit.https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers
XfinityTony
Official Employee
•
968 Messages
5 days ago
Hello, @user_pf0gsi! I hope you are having a great day. How long ago did you receive the prepaid card? As per the FAQ's I linked below, prepaid cards expire 6 months after being issued. After that 6 month period, any unused funds are forfeit.
https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers
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