1 Message

Wed, Oct 20, 2021 1:44 AM

Promotional card expired

My card expired 09/21 and I never used it. It is $50 on it. Can I get another one?

Accepted Solution


Official Employee


6.2K Messages

1 m ago

Hi @user_beb0a8! Thanks for posting to the Xfinity Help & Support Forum to get help with your gift card! We'd hate for you to lose out on the opportunity to use your card, and would be more than happy to help get a new one reissued. We'd need to start by verifying your account information, so we can reach out to the team responsible for issuing the Visa gift cards. Can you send a direct message with your first and last name and service address so we can get started?


To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. I look forward to chatting with you. 

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