errubio's profile

New Poster

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2 Messages

Wed, Sep 30, 2020 3:00 PM

Closed

Promotional Card Expired

Hello, I had a promotional Card sent to me and I forgot about it until recently and I noticed that it has expired. Is there any way to get issued a new non-expired card? I still have the full balance on this card and have never used it.
Again

Expert

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26.7K Messages

1 y ago


@errubio wrote:
Hello, I had a promotional Card sent to me and I forgot about it until recently and I noticed that it has expired. Is there any way to get issued a new non-expired card? I still have the full balance on this card and have never used it.
Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

 

Official Employee

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2.9K Messages

1 y ago

Hi, errubio. I can absolutely take a look and see if we can issue you a new card! We normally open a request for something like this and I can help you through that process. Please start by sending me a PM with your first and last name. We will continue from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

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