Visitor

 • 

2 Messages

Monday, August 17th, 2026 4:04 PM

promotion renewal

Hello, with my current promotion period ending, I would like to discuss either renewing the current promotional terms or finding other options. Thank you. 

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Expert

 • 

120.1K Messages

49 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

3.6K Messages

24 minutes ago

Hello, @user_tzxhrx

Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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