promotion renewal

Hey there gh1937, thanks for taking the time to post on our community forums! If you haven't checked it out already, the easiest way to find promotions available to your account would be through the Xfinity Plan Builder! That said, we'd be more than happy to look over the account with you if you'd prefer! Just send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

Moved to Customer Service from the Email Forum.