Promotion reimbursement

I need assistance with a promotion card I received. I was told that I would be able to redeem the card for cash, as I have been dealing with issues regarding transferring lines from Verizon to Xfinity and being mislead about the buy-out policy. I would like to be contacted as soon as possible to rectify this issue, as I have tried calling the promotion department, and have spoken to multiple representatives yesterday and still no solution to my ongoing problem.

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XfinityDena

Official Employee

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3.6K Messages

7 days ago

@user_6ypt1w I am sorry to hear you are having issues using your promotional card at Verizon. To confirm did you get the correct amount for the buy-out?

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user_6ypt1w

Visitor

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2 Messages

Not yet, I was promised 2 more cards. One in September, and one more in October.

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7 days ago

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XfinityLinda

Official Employee

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2.1K Messages

@user_6ypt1w We'll go ahead and look into this further for you. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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7 days ago

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Customer Service

user_6ypt1w

Promotion reimbursement

XfinityDena

user_6ypt1w

XfinityLinda

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