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user_0c6679
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15 Messages

Thursday, April 21st, 2022 4:10 PM

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Promotion offer /xfinity incebtive tracker

Hello, according to the xfinity incentive tracker My services for cable, internet and porting over my phone, 

Both dates for 1/4 & 1/13 and I have met all the terms and conditions what we can do to get these incentives mailed tome

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4 years ago

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CCJodie

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1.3K Messages

4 years ago

@user_0c6679 Hello! Thanks for the post. With the incentive tracker, what status is showing? Once the terms and conditions are met, it can take 3-4 weeks for the rewards to be mailed out. 

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user_0c6679

Visitor

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15 Messages

is the 3 to 4 week waitng in addtion to the days to qualifie?

4 years ago

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CCJodie

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1.3K Messages

I see the image now! Thanks for that. Offers with Visa Prepaid card incentives generally follow these eligibility requirements:

  • The customer must subscribe to a qualifying plan.
  • Services must be installed within 30 days of the order date.
  • The customer must maintain the minimum required level of service from the eligible offer (no downgrades or disconnects) for 90 days from when the service was installed.
  • The customer must be in good standing at 90 days.
  • Once all eligibility requirements are met, the Visa Prepaid card will be mailed by USPS to the customer's billing address.

Everything look good there? FYI: To be safe, please do not share your account information via this thread. If we need to go down that lane, we'll continue over a private platform. 

I no longer work for Comcast.

4 years ago

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user_0c6679

Visitor

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15 Messages

4 years ago

I am so sorry heres the screen shot . After the 90 day qualifier is it an additional 3 to 4 weeks?

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34.4K Messages

@user_0c6679​ 

You should be coming off your probation period and you should be getting those cards within the next few weeks.  If you don't,  you should start a new thread about it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

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user_0c6679

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Hello and thank you for volunteering ., Would you say that my response is too soon? 🤔 

4 years ago

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