GRBU2 Thank you so much for reaching out for help with your promotion ending. We are always happy to help look into new promotion options with you. First, have you already checked out offers on our repackage page?
GRBU2 Understandable, and we are always happy to review promotion options with customers. However, since this is a public community forum, we are designed to provide as much assistance in public as we can before getting you into private. That would include the self-service options to help show customers where they can look for promotion options without having to reach out or speak with us if they prefer. If you have already checked out offers and do not see any that fit your needs, let me know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
And a year ago this was the method to be able to start a direct message with someone in Customer Service. If there is a better way now to get in touch with Customer Service, please let me know.
GRBU2 It is still a valid way to reach out for help, but as a default, we would help as much as we can in public as much as possible. With that, if you would like help in private, if there are no offers you liked after reviewing the link I provided, let me know, and we can move to that next step.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
GRBU2 No worries, new options come out all the time, so it may be in your best interest to wait!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmandaB
Official Employee
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3.1K Messages
5 hours ago
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GRBU2
Contributor
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86 Messages
5 hours ago
I’d like to chat/send message's with someone as I’ve done in the past. I’ve been told to post here before direct messaging can happen.
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