Visitor
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7 Messages
Promotion Ending - Assistance Needed
My 1-year promotion is ending. However, I am not looking to restrict myself to another 12-month contract as there is not much to be saved. I currently have download speeds up to 200 Mbps Internet and Choice TV+ package. But I see upon attempting to move from month to month that nothing is showing under 300 Mbps. I also read the following on my latest bill:
"Xfinity TV Update: Effective August 30, 2022, your Choice TV+ package will no longer be available for new subscriptions. However, you will continue to receive this service until you make a change, or you receive further notice."
Choice TV+ is all I require – is there an equivalent replacing the package, or can I continue to receive the plan as it is not truly a change I am making?
Additionally, I have a TV Adapter (as opposed to a TV Box) for my additional TV. I was charged $7.50 during my promotion but see under Services and Pricing Effective August 30, 2022, that the charge is $0.00. Am I incorrect in my understanding that I should not be charged for the Adapter?
To summarize, I would like the same package without a 12-month commitment (the savings are not significant enough to be tied into a contract; plus, I know the Broadcast TV Fee will increase yearly around October, which negates reductions). If possible, I would be willing to lower my Internet speed to 100 Mbps, but the option is not showing for me. I also have a ridiculously out-of-date (i.e., ancient TV Box – I have had it for ten years) that I would like to upgrade to the latest and will pick up in-store or have shipped.
If an Xfinity rep can build a plan with the above desires and send me a monthly cost (including taxes), I would greatly appreciate the gesture. Unfortunately, due to the deals no longer showing the speeds I want/need and the [possible] change to the Choice TV+ package, I cannot do it on my own. Furthermore, I need the change made before my promotion ends, as the overlap always causes a headache with billing.
Thank you so much for your attention and participation.
XfinityMichaelC
Administrator
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4.2K Messages
3 years ago
Greetings, @user_827d95! Thanks for reaching out to us on the Forums! I hope you are having an amazing night! We certainly understand needing to stay within a budget these days and can certainly have a look into the account to see what we can find for you!
Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
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