1 Message

Monday, March 24th, 2025 3:37 PM

Closed

Promotion ended

The promotional pricing for my account just ended and my bill doubled. I need help getting the price back down. 

Oldest First
Selected Oldest First

Official Employee

 • 

1.4K Messages

1 year ago

 

user_ryj4j0 Thank you for reaching out to us. I understand how unexpected bill increases can be frustrating, and I'm here to help you find a solution. 😊
 

We value your loyalty as an Xfinity customer, and we want to ensure you continue to enjoy our services at a price that works for you. Here are a few steps we can take:

Review Current Promotions: We often have new promotions that you might be eligible for. Let me check the latest offers for you.
Customize Your Plan: Sometimes adjusting your plan can help reduce costs while still meeting your needs. We can explore different options together.

 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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