1 Message
Promotion ended
The promotional pricing for my account just ended and my bill doubled. I need help getting the price back down.
1 Message
The promotional pricing for my account just ended and my bill doubled. I need help getting the price back down.
XfinityWilliam
Official Employee
•
1.4K Messages
1 year ago
We value your loyalty as an Xfinity customer, and we want to ensure you continue to enjoy our services at a price that works for you. Here are a few steps we can take:
Review Current Promotions: We often have new promotions that you might be eligible for. Let me check the latest offers for you.
Customize Your Plan: Sometimes adjusting your plan can help reduce costs while still meeting your needs. We can explore different options together.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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