Contributor
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32 Messages
Promotion ended and bill increased $46 is there any help?
I have always found the folks at this forum much quicker and way more efficient than phone calls. So, I come here again to see if there is some way to lower my bill. It went from $188 to $237 and that is more than my budget allows. I got rid of all my equipment last year and started using just Xfinity Streaming (which I LOVE), along with my internet, phone, mobile and dvr service. I'm a long time Xfinity customer. Please let me know if there's anything that can lower this bill.
Carolyn
Accepted Solution
XfinityJoe
Official Employee
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771 Messages
1 year ago
Thank you for your post @Carolyn49 we would be happy to review the account. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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jolu2
Regular Visitor
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4 Messages
1 year ago
Good luck Carolyn. I've also been a LONG time customer as well and rarely, if ever obtain a solution from Customer Service when I call plus, I end up talking with
someone out-of-the country. They place me on hold and never get back on the line. I guess we are all "captive audiences" of Xfinity / Comcast now with no solutions.
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