Visitor
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1 Message
Promotion deal-wrong price quoted
So when I signed up for internet and talked to representative on the phone the promotion was $50 for internet. No mention of needing to sign up for mobile line (was available but not required). I go to pick up equipment in store they are telling me to get promotion I had to sign up for the mobile line which would be $15 a month. If I didn’t sign up it would be $110 for internet. Which one is it?
XfinityBenny
Official Employee
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1.7K Messages
2 hours ago
@user_eigxn6 Thanks for adding a post. We can check the order. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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