Visitor
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1 Message
Promotion Application Failure - Verified Student Account
I am a full-time independent Bachelor's student with an SAI of -5, homeschooling my child. I am a current Xfinity customer who is entirely eligible for the student promotional rate. Your automated checkout system locked out my email address and blocked my checkout because I am an existing customer. Phone agents have repeatedly failed to resolve this and falsely promised email updates. I need an Executive Care Specialist to manually apply the student rate discount ($35/month plan for 1 gig, peacock premium for 2 years, and a $200 visa) or match the pricing with an account credit. My school enrollment verification is fully available.
EG
Expert
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121.8K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.9K Messages
4 hours ago
If you scroll down the page, you'll see the offer you referenced, including Gig-speed Internet, Peacock Premium for two years, and a $200 Visa Prepaid Card. Beneath that section, the offer details state: "Offer ends 10/18. New Xfinity Internet customers. Restrictions apply." along with additional terms and conditions.
Based on the offer's eligibility requirements, the message or code you received as an existing customer is expected behavior and does not indicate an error that needs to be fixed. This particular promotion is available only to new customers, so existing customers are not eligible to redeem the offer.
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